Friday, 5 April 2013

A Family Trip Into London - Hyatt Andaz London Liverpool Street Hotel

Over the past few weeks my house has been a complete mess due to our kitchen renovation. Our lounge is almost ceiling high with boxes full of my kitchen stuff and we are exhausted, but trying to relax during the evenings hasn't been easy as our eyes have been constantly drawn towards the chaos, that was once our cosy, comfy lounge.

I know that I am very lucky to be having a shiny new kitchen installed, and I'm really not complaining, but a night away from the mess that goes with a renovation, was very much welcomed. So we packed our bag and headed into London for an over night stay in a Hyatt hotel.

There are two Hyatt Hotels in London, The Regency Churchill in the WestEnd and The Andaz Liverpool Street in the EastEnd. Liverpool Street is only 45 minutes from my front door, so for us, it is perfectly situated for a last minute break. As we had our seven year old Granddaughter staying over at our place, for the Easter holidays, we took her along too.

When we arrived at Liverpool Street we were very happy to see that the The Andaz Hotel is literally sat right on top of the Station. It's location as a family friendly hotel  is ideal, for travelling all over London - perfect for sightseeing, events, art galleries, theatre and restaurants.

This 5 star boutique hotel is an impressive building, an original Railway Hotel dating back to 1887, although once inside you feel like you have been transported into the future. The interior is very slick, clean lines and classy furnishings. What instantly set it apart from other hotels for me, is that the lobby does not have the usual front desk set up. 

Instead, guests are greeted by a host holding an ipad, with the offer of a comfortable seat in the lounge and a complimentary refreshment of tea, coffee or organic fruit juice. Sweets, cookies and juicy red apples are also on offer for free, which gives a relaxing, chilled out vibe to the hotel.

If like me, you are impressed by really cool buildings then this hotel will not disappoint you, as every corner you turn there is a quirky twist in its architecture, just like its interesting spiral staircase that you can't help but gaze up and admire.

Our host escorted us to our room (624), which was on the 6th floor. We were booked into an Andaz Large King size room, which is 33-sq-metre's, a very good size for a London hotel as usually they can be a bit on the small side. Our room featured a king sized bed, a reading chair, work desk, a bathroom with fast-fill tub and heated towel rail.

Also, Tea and coffee making facilities, healthy mini-bar (water, juices and snacks are complimentary), local phone calls are free, wired and wireless Internet access, iPod dock, a safe, hairdryer, hotel slippers and yukata robes. 

The bed was the biggest bed that I think I have ever slept in. It was really comfortable and the linen had a luxurious feel and scent. The lighting was just right with a few different lamps dotted around the room, giving a nice, relaxing ambiance. The TV was very large and the desk offered plenty of space for me to work from.

Our seven year old Granddaughter said her bed was just as comfy as ours and She was thrilled to have been left a cute teddy bear, a fab London map, a pair of children's slippers and a snug robe.

The bathroom was really nice, spotlessly clean and was stocked with gorgeous Darjeeling scented shower gel, hand & body lotion, shampoo, conditioner, soaps, plus cotton pads, ear buds, shower cap and nail files. Plenty of fluffy towels and face cloths. The plumbing does make a bit of a racket, which our host explained was because it is an Eco friendly, vac system which saves 80% of the water compared to normal loo's.

A real plus point was that, Papa Syder really liked the fact that the bath was super sized, he is six foot and he could completely lay down in the tub, also the fast fill, really was fast fill.

The hotel offers room service 24 hours a day or you can dine at one of their 5 restaurants & bars, plus guests can enjoy 24 hour complimentary use of the gym equipment and steam room, with massage and beauty treatment bookings also available.

There are also places to eat and lots to do outside of the hotel. I know the area quite well and one of my favourite London walks is down to Tower Bridge and along the River Thames. Also locally you can find the Tower of London, Monument, London Dungeons, St Pauls Cathedral, Tate Modern, Brick Lane, Petticoat Lane and Spitalfields market all within walking distance of the Andaz. Or, if you fancy jumping on a traditional London Routemaster bus, then you can catch the number 15 at Tower Hill and in ten minutes you can be at Trafalgar Square.

Bottom line, would we recommend this hotel? 
The things we loved: Our room, the flawless cleanliness, the design and style of the hotel and the fact that we had a complimentary mini bar, which gets a massive thumbs up as not many London hotels offer this. The teddy bear and London map left on the bed is a nice extra for children and it made our Granddaughter smile as soon as she walked into the room. Location is spot on, perfect for visiting London. We had a good nights sleep with no street noise, on exceptional beds, nice air con that worked perfectly and was easily controlled. Plus, we had a lovely city view from our windows. A big bonus for us was that our seven year old Granddaughter had a fabulous time, which made our stay. 

The things we didn't like: We waited a long time during check in (over an hour) and we didn't find our host particularly helpful, warm or friendly compared to other hotels that we have stayed in. Having said that, other hosts and in particular the doorman, were very friendly. We were charged a £75 deposit at check in, which I wouldn't have minded, but we were given no prior notice, and it is not mentioned anywhere on the Andaz website or on my reservation confirmation. Even though, the deposit is refunded back onto you credit card when you check out, it is an extra cost on arrival that guests should be made clearly aware of before arriving at the hotel, especially important for guests who might be travelling on a budget. I imagine it could be very embarrassing if say, you booked a room as a treat for your Mum, and then she was asked to leave a deposit on arrival. After speaking with the Andaz manager, he assures me that most guests prefer paying this deposit on arrival as it covers extras, like room service and the alcohol in the mini bar, which means guests have a quicker check out time.

On the whole, Yes we would recommend this hotel. The positives of our stay at the Andaz definitely out weigh any minor negatives. The Andaz is perfectly located for an over night stay in London, especially as an Anniversary treat, or for a special family day/evening out etc and if I were to stay again, I would request the same room (624) as it was very comfortable and quiet. 

Disclosure: I am a member of the Collective Bias™ Social Fabric® Community. This content has been compensated as part of a social shopper insights study for Collective Bias® #CBias #SocialFabric. My opinions are entirely my own, and my review is open and honest.


  1. Wow, it looks quite space-age. Lovely touch with the teddy bear (I would love one of those). Glad you were able to have some time out.

  2. Looks like a wonderful calm place to spend a break. We went away for Sean's birthday a couple of weekends ago, just the ticket!

  3. Well, la de dah! Looks beautiful Emma and very lush. I wouldn't even know what to do checking into a 5 star hotel anymore. It seems like absolute ages.

    Anne xx

  4. Looks amazing - love your photos. Think I'd have been really annoyed about the £75 deposit too mind you!



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